Returns and Exchanges

 

  • How do I return or exchange something?
    • If you don’t absolutely love it, contact us and we'll help!
    • If you're not happy with your order, please contact us as soon as possible. You'll need to provide photographs of the item, including a close up of any tags/labels, as well as your order number. 
    • We have a satisfaction guarantee; so whatever the problem, our team is happy to work with you to get it right!
    • We welcome all returns/exchanges on eligible products within 30 days of the delivery date of your order. The returned product(s) must be in new condition and include original packaging. After the 30 day period, no returns/exchanges are accepted.
    • To exchange, notify us within 30 calendar days of the original ship date. A photo of the damage/defect is required. We will email you a shipping label. You will need to print the label and tape it to your box for shipping. We will then send you the correct item as soon as we receive the original!
    • We will either provide you with your store credit to select a new item, or refund you for the price of the product paid. As always, your exchange order will be completed once the original item(s) have arrived safely at NIGHT:SHIFT within 3 business days.

 

  • I received the wrong order. How do I change or cancel my order?
    • When you place an order with NIGHT : SHIFT, it's made especially for you and your style! So that it arrives in a timely manner, the production and delivery process begins as quickly as possible, which can often happen within minutes of your order being submitted. 
    • For this reason, it makes it pretty much impossible to cancel, make any changes, or add to your order once you have submitted it. 
    • If you do have any questions or you're confused about something, you can absolutely ask us before placing your order and our awesome team will be able to assist you.

 

  • When will my refund show up?
    • All refunds are issued back to the original form of payment. Refunds should appear on your account in 2-3 business days if issued to a credit card. Refunds issued to a bank account typically take 7-10 days to reflect on the account balance. If your refund does not show on your account balance within this time, please contact your credit card company or financial institution.

 

 

Per Item

  • General Product Questions
    • What payments do you accept?
      • We accept all major credit cards which include VISA, Mastercard, Discover, PayPal, and American Express.
    • Are your prices in USD?
      • Bred and spread in LA: all of our fresh products are true to USD.

 

  • Comforter Cover (all sizes)
    • What is the material:
      • Lightweight, silky smooth
      • 100% brushed microfiber fill fabric
      • Completely reversible 3-piece comforter set with vivid brushed design and solid black underside. Includes two pillow cases and comforter: cut, sewn, filled, and quilted in USA
    • How do you wash?
      • Wash warm with light colors
      • No bleach
      • Tumble dry low
    • What sizes are supplied?
      • Twin/Full, Queen/King

 

  • Throw blankets
    • What is the material:
      • Lightweight, silky smooth
      • 100% coral fleece polyester
      • Vivid brushed design with velvety white underside
      • Printed and decorated in USA from imported fabric
    • How do you wash?
      • Wash separately in cold, delicate cycle
      • No bleach, no iron
      • Tumble dry low
    • What sizes are supplied?
      • 50 x 60, 60x 80

 

 

Shipping and Delivery Information

  • How much is shipping and delivery?
    • You can find this out after you have placed your items in the shopping cart and proceeded to the Cart page.
    • While visiting your Cart, you'll be able to view an estimated shipping cost for the chosen items before heading to the Checkout to place an order. From there, once you've provided the delivery address and chosen a shipping method, the final costs will be calculated and shown on screen prior to confirming your order.

 

  • Who will deliver my order?
    • We rely on a network of external shipping partners around the world including the long-haul capabilities of UPS, FedEx, DHL, as well as the distribution expertise of local postal services including USPS to get your order to your doorstep as soon as possible.

 

 

 

  • How do I check my order status?
    • You can check the status of your order by clicking on the "Order Status" link in your order confirmation email.
    • You may also check your order status here on the “My Orders Page”: com

 

  • What if my order is later than expected, or possibly lost?
    • Please note that all ship times are estimates and not guaranteed.
    • If you feel that your order is taking much longer than it should and your local post office was not able to help, contact us and we'll work with you to find a solution.  When contacting us, let us know your order number and the full correct delivery address so our awesome team can assist you as quickly as possible!

 

  • What if I’ve provided the wrong address?
    • Don't worry, there are some options! What happens now largely depends on how long ago you placed your order:
    • If you just recently placed your order, there might still be time to change the address! You can fill out this form for immediate assistance.
    • We have a super small window of time to change an address because your purchase is made to order. Please be sure that all necessary updated address information is correct, including:
    • The house number, apartment number and/or building level
    • A building name or business name in your address, if necessary
    • If it can't be delivered at all, it will be returned to us and we will contact you to ask for a new address.

 

  • I did not receive my order confirmation email
    • Shortly after placing your order, you will receive an email confirming that we have received your order. You will receive a second email when your order ships.
    • If you have received either of these emails, please check your spam folder. Also please check alternative emails that you may have used when placing the order. If you are still unable to locate the email, please don’t hesitate to contact us and we will send you the order confirmation directly!

 

  • There is no tracking information for my package.
    • If you are shipping within the 50 United States and you don't see any tracking data for your shipment, your package should still arrive within 3-5 days. Please contact us if you have not received your purchase within 20 days of the ship date,our awesome team can assist you as quickly as possible!

 

  • **How long does it take to ship?
    • All of our items are produced on demand to ensure the best possible quality. Because of this, it can take up to 4 days for your order to be ready to be shipped. You will receive a shipping confirmation email at this point with a link to track your order.

 

  • **Do you ship to my country?
    • With very few exceptions, we proudly ship worldwide! In your cart, please select your country from the drop-down menu labeled Country under “Shipping Information”. If your country is not displayed, then we do not currently ship there. We do update this list regularly, so if your country is not listed please check back later to see if it has been added.

 

  • **International Shipping Fees?
    • NIGHT : SHIFT’s international shipping charges does not include any applicable import taxes, customs duties and fees that are due upon entry into the destination country. All duties, fees and taxes are the responsibility of the recipient, and are levied once a shipment reaches the recipient's country. Customs policies vary widely from country to country and can cause delays beyond our original delivery estimates. Please contact your local customs office for more information.

Contact Information